Decision details
New Out of Hours Contract for 12 Months with Current Provider
PDF 219 KBDecision Maker: Head of Communities
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Purpose:
To enter into a 12-month contract with Amica
24 for the provision of Out of Hours call handling
services.
Decision:
To enter into a 12-month contract with Amica 24 for the provision of Out of Hours call handling services.
Reasons for the decision:
To avoid a gap in service and allow time for the Customer Services Manager to review options and procure a longer term contract to start at the end of this 12 month period. The service delivered during the 12 month period will be the same as the current service so customers will not experience any difference.
The new contract will run from 1st April 2021 to 31st March 2022.
Alternative options considered:
Not to enter into a contract and reprocure immediately- this would lead to either a loss of out of hours service for an unknown period of time, or, the service would continue to be provided by Amica 24 without a contract which would leave the council at risk financially with no protection again price increases or in terms of quality of service.
Publication date: 09/04/2021
Date of decision: 16/03/2021