Decision details
Customer Service Transformation Update
Decision Maker: Cabinet
Decision status: For Determination
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
To receive an update regarding customer service activities 2020-21.
Decision:
RESOLVED that the contents of the report are noted.
Report author: Ruth Saunders
Publication date: 11/02/2021
Date of decision: 10/02/2021
Decided at meeting: 10/02/2021 - Cabinet
Effective from: 19/02/2021
Accompanying Documents:
- Customer Service Transformation Update PDF 314 KB
- Appendix 1 Reception Figures PDF 12 KB
- Appendix 2 Yearly Calls, Speed of Answer & Emails Responded to PDF 30 KB
- Appendix 3 Telephony Progress 2020 PDF 38 KB
- Appendix 4 Quality Monitoring Averages 2020 PDF 30 KB
- Appendix 5 Report It Numbers 2020 PDF 19 KB
- Appendix 6 Yearly Complaint & Compliment Figures PDF 18 KB